Frequently Asked Questions

We accept STL and 3MF files: the two standard formats for 3D printing. If you only have an image or idea, no worries - just describe what you want and we'll take it from there.

We aim to provide a quote within 24 hours of receiving your order. Complex or large prints may take a bit longer to assess.

Most orders ship within 3–7 business days depending on size and complexity. Rush orders may be available - just mention it in your description.

We print exclusively with PLA. It's a high-quality, eco-friendly material that produces great detail and is available in a wide range of colors.

We carry a wide range of colors. If you have a specific color in mind, mention it in your order and we'll do our best to match it or let you know what's available.

After we review your order and send a quote, you'll receive an email with a link to pay securely via Stripe. We accept all major credit and debit cards. Production begins after payment.

Since every order is custom-made, we generally do not offer refunds once printing has started. However, if there is a defect or error on our end, we'll reprint or refund, just reach out through your order chat.

Yes! Once your order ships, you'll get a tracking number via email and can track it live from your order page or at our public tracking page.

Currently we ship within the United States only. International shipping may be available in the future.

You can request a cancellation before printing starts by messaging us through your order chat. Once printing has begun, cancellations are not possible.